10982A: Supporting & Troubleshooting Windows 10 in the Enterprise

Windows 10.png
Windows 10.png

10982A: Supporting & Troubleshooting Windows 10 in the Enterprise

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This course provides students with the knowledge and skills that they need to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. Students who take this course must have a good understanding of how to configure Windows 10 and its features, and how they can use these features in enterprise environments. This course focuses on troubleshooting issues with Windows 10 devices.

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About This Course

This course is intended for IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the 70-697 Windows 10 Configuring exam will also benefit from this course. This course is also intended to provide skills for Enterprise Desktop/Device Support Technicians (EDSTs) who provide Tier 2 support to users who run Windows 10 desktops and devices within a Windows domain environment in medium to large enterprise organizations.

Course Outline

Module 1: Overview of Windows 10
Module 2: Installing Windows 10
Module 3: Configuring Your Device
Module 4: Configuring Network Connectivity
Module 5: Managing Storage
Module 6: Managing Files and Printers
Module 7: Managing Apps in Windows 10
Module 8: Managing Data Security
Module 9: Managing Device Security
Module 10: Managing Network Security
Module 11: Maintaining Windows 10
Module 12: Troubleshooting and Recovery

At Course Completion

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 10.
  • Troubleshoot startup issues and operating system services on a Windows 10 PC.
  • Resolve issues related to hardware devices and device drivers.
  • Troubleshoot Windows 10 PCs remotely.
  • Troubleshoot issues related to network connectivity.
  • Troubleshoot client configuration failures and GPO application issues.
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote connectivity issues.
  • Resolve issues related to accessing resources from computers that are domain-joined.
  • Resolve issues related to accessing resources from computers that are not domain-joined.
  • Troubleshoot issues related to application installation and operation.
  • Recover a PC running Windows 10.